Notice: Please do not include confidential information such as account numbers or SSN in the form below.
PO Box 1303
214 W. Front St.
Nome, AK 99762
Nome Office Hours:
9:15am-6:15pm | Monday-Friday
Customer Service (Toll Free):
The Toll Free number is open 24/7/365
For Metropolitan Commercial Bank Cards, please call (800) 961-8253
For Axiom Bank Cards, call (866) 478-9262
If your issue is unresolved by Quyana Card (907-304-1143), please submit formal complaints with the State of Alaska, Division of Banking & Securities.
Please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf
Submit formal complaint form with supporting documents:
Division of Banking & Securities
PO Box 110807
Juneau, AK 99811-0807
If you are an Alaska resident with questions regarding formal complaints, please email us at firstname.lastname@example.org or call Nine Zero Seven Four Six Five Two Five Two One